To all of our valued Guests,

It is with great regret that we announce today the permanent closure of our Canyon Creek Square One and Scarborough locations, effective end of day this Friday, January 8, 2021. The COVID-19 pandemic has drastically altered our environment and put a great deal of stress on many businesses including our own. Today, our landlords presented us with an unexpected and immediate opportunity to vacate both locations. Given the current economic conditions and uncertain future, we have decided to exercise this option and return the property to our landlords.

We want to thank our valued Guests and team members for their loyalty and support during these unprecedented times. To the local community and all our valued partners we sincerely thank you for more than 15 years in both communities and we will miss you. While we may not gather in these buildings again, you can still find us on Dixon Road near the Airport, Vaughan Mills, or at Fallsview Niagara. Please also join us at any of our sister locations for Jack Astor’s or Scaddabush for the outstanding hospitality you have been used to at Canyon Creek.

Stay safe and please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns.

Signatures

UPDATED October 6, 2020

Keeping you safe – our top priority


Amidst all of this uncertainty, one thing is certain – our commitment to your safety.  Here’s a little bit more about just some of the enhanced measures we have in place.

Canadian Chamber of Commerce – Our Restaurants Campaign


Service Inspired Restaurants is proudly supporting the Canadian Chamber of Commerce in their campaign to the public and to the federal government to support Canadian restaurants, one of the hardest hit industries by the COVID-19 pandemic. Below is a blog post written by our team that shares our perspective on change and safety in the industry.
Find out more
PPE for all Team Members_2

Partners of the Our Restaurants campaign are sharing their perspectives and insights on the issues facing the industry. This contribution is provided by Service Inspired Restaurants (SIR Corp).

These last six months have been the hardest we have ever known in the restaurant industry.

Characteristically defined by its fast paced, constant innovation and change, the Canadian restaurant industry has continued to step up to the plate to rapidly adapt throughout the COVID-19 pandemic to stay alive as one of the hardest hit industries. Since March, we have seen full service restaurants who were metaphorically able to keep their ‘doors open’ morph from familiar crowded gathering spaces – to glorified takeout and delivery hubs –  to grocery and liquor stores to meet the shifting needs of Canadians – our Service Inspired Restaurant brands proudly among them.

Even now, while we have been allowed to resume dine-in operations in line with our country’s re-open plan, we are keeping in place revenue streams that were added during the height of the pandemic to protect our business – the future remains ripe with uncertainty and our dining rooms and bars are a mere shadow of what they once were. Once crowded gathering places buzzing with atmosphere and synonymous with socializing, the norm has become reduced capacities, limited contact and enhanced safety measures – a price of entry and a direct reflection of shifting consumer visit drivers.

A year ago, if you asked a consumer why they chose a specific restaurant, “convenience” was paramount: the location, having their favorite menu item, not having to cook etc.  Today, if you ask a consumer, they cite the number one visitation driver as safety. In addition to being food experts, restaurants have had to become leading edge safety experts to survive.

At SIR Corp, we have gone through a tremendous learning curve in the last six months, putting in place a myriad safety protocols and fast tracking a user app that facilitates contactless experiences to meet the shifting expectations and needs of our guests. Increased sanitization practices, screening procedures, mandatory mask wearing, physical distancing, disposable and contactless electronic menus, reduced capacity seating and expanded patios are among the many practices we are seeing industry-wide and that we adopted early to keep our Guests, team members and communities safe.

While absolutely essential in today’s new reality, there is no denying that safety practices come with increased costs, chief among them the guest count declines that go hand in hand with reduced capacities, especially as patio season draws to a close. The inevitable recession that will follow the pandemic only serves to further exacerbate this as disposable incomes shrink and dining out frequency continues to dwindle. These factors, coupled with the already high operating costs in the restaurant industry are becoming insurmountable to stay open.

So, what does the future hold for us and more importantly, the Canadian restaurant industry?

If there is one thing we have learned it is that our team and our industry is made up of incredibly hard working, resilient and talented people who are willing and ready fight to stay alive, but the somber reality is that without government support, this will not be possible.  As a cornerstone of our country’s economy and social fabric, we need to protect our restaurant industry so that we can continue to safely employ and serve millions of Canadians.

We want to be here to serve you.

Keeping you safe


To all of our valued Guests, we wanted to let you know what we are working on for you – our top priority is your safety and peace of mind.

I can’t thank you enough for your continued loyalty and support during this difficult time. Since mid- March, we have all faced unprecedented challenges and changes in the way we lead our daily lives. At Service Inspired Restaurants, the launch of a full line of grocery essentials for on demand takeout & delivery, and an app that facilitates truly contactless experiences are just a few of the myriad of changes we have made to meet the shifting needs of Canadians.

From day one, we have been relentlessly committed to the safety and needs of our team members, guests and communities. While there are uncertainties that we will continue to navigate together as we reopen our provinces, this commitment remains certain.

In that spirit, I wanted to let you know how we are building upon our existing stringent sanitation and food handling practices by adding further precautionary measures that meet or exceed the requirements set by federal and provincial health officials. The list below reflects just some of the key measures we are putting in place as we slowly reopen our patios and dining rooms:

SIR_SafetyIcons_1250x320_06-20
  • We have redone our restaurant floorplans to accommodate proper physical distancing. Guests will only be seated in group sizes that match the provincially permitted number
  • Hand sanitizer stations have been installed throughout the restaurant so that they are highly accessible, and all guests will be asked to properly sanitize their hands before entering the restaurant
  • Heightened sanitization measures have been put in place, especially for high touch areas and items that include but are not limited to:
    • Pay at the table terminals
    • Door handles
    • Condiments, etc.
  • Bathroom facilities will be modified to permit distancing and will be thoroughly sanitized every 30 minutes. Guests will be provided with a complimentary mask as an optional added measure.
  • We have changed our menus to a single use, disposable format. Our complete menu offering will also be available on jackastors.com. Table top craft paper will continue to be single use.
  • We will offer guests the option of using a disposable plastic cup for their drinks and will expand our bottled and canned beverage offerings.
  • All locations will be thoroughly deep cleaned on a daily basis
  • All salaried and hourly team members will be:
    • Wearing mandatory PPE (Personal Protective Equipment)
    • Pre-screened before every shift for signs & symptoms, including infrared temperature checks
    • Practicing physical distancing, where possible, by staggering work stations and installing Plexiglas where appropriate 
    • Thoroughly sanitizing all tables and chairs within the restaurant between each Guest use
    • Washing their hands properly & with increased frequency whenever they touch a surface
    • Training on these enhanced safety and sanitization measures, including practicing proper physical distancing while on shift will be completed prior to reopening for all salaried & hourly team members

As things evolve, we will continue to modify the in-restaurant dining experience to increase comfort and safety through added functionalities in our Inspired Rewards App that will further limit guest & server contact. While we are thrilled to be able to slowly and cautiously reopen our patios and dining rooms, we understand that some of our guests may prefer to delay their return to this environment a little longer. At this time, rest assured that our expanded takeout & delivery offerings will remain in place.

We know the restaurant industry and dine in experiences will look a little bit different than what we’re used to, but what I can tell you is that at Service Inspired Restaurants, we’ve always prided ourselves on doing things a little bit differently and we’ll continue to do so to in the coming months by creating unique ways to provide you with memorable, share-worthy experiences whether you choose to dine with us or enjoy your favorites at home.

Please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns.

To our team members, guests & communities who continue to navigate this difficult time with us- I can’t say thank you enough.

Signatures

Chers invités,

Je vous remercie énormément pour votre fidélité et votre soutien sans relâche pendant cette période difficile. Depuis la mi-mars, nous avons tous fait face à des défis sans précédents et des changements significatifs à notre vie quotidienne. Chez Service Inspired Restaurants, le lancement de notre volet épicerie à la carte – pour emporter ou en livraison et l’arrivée de notre appli Inspired Dining Rewards qui permettra des expériences sans contact, ne sont que quelques innovations que nous avons développées pour répondre aux besoins changeants des canadiens.

Dès le premier jour, notre priorité a été axée sur la sécurité et les besoins de nos équipiers, nos invités et nos communautés. Malgré le fait qu’il y ait encore beaucoup d’incertitude, nous continuerons sans relâche de naviguer ensemble pendant que le déconfinement se poursuit dans chaque province.

C’est dans cet esprit d’idée que je voulais vous faire part de nouvelles pratiques, en plus des mesures sanitaires et de manipulation des aliments accrues que nous avions déjà mises en place, qui rencontre ou surpasse les normes requises par les différents paliers gouvernementaux de la santé publique. Les items ci-dessous ne représentent que quelques-unes des mesures en place, alors que nous ouvrons graduellement nos terrasses et nos salles à manger :

SIR_SafetyIcons_1250x320_06-20
  • Nous avons modifié nos plans de salle afin de respecter les règles de distanciation physique. Le nombre de personnes permis à une table sera en fonction du nombre autorisé selon chaque province.
  • Des distributeurs de solution hydroalcoolique pour la désinfection des mains ont été installés à travers le restaurant afin d’être facilement accessibles, et on demande à tous les invités de bien se désinfecter les mains en entrant dans le restaurant :
    • Les terminaux de paiement sans fil
    • Les poignées de porte
    • Les condiments, etc.
  • Les toilettes seront modifiées afin de faciliter la distanciation physique et seront assainies à fond chaque 30 minutes. On offrira un masque aux invités comme mesure de protection additionnelle.
  • Nos menus seront remplacés par des menus à usage unique, jetables. Vous pourrez aussi trouver notre menu complet au jackastors.com. Le papier brun que l’on met sur les table sera comme toujours, à usage unique.
  • Nous offrirons à nos invités l’option d’utiliser un verre en plastique à usage unique pour leurs boissons s’ils le désirent, et nous offrirons plus de choix de boissons en bouteilles et en canettes.
  • Tous les restaurants seront nettoyés à fond à tous les jours
  • Tous les gérants et les équipiers :
    • Porteront le EPI (équipement de protection individuel)
    • Seront soumis à un dépistage de santé pour vérifier s’ils ont des signes ou symptômes et une prise de température avec thermomètre à infrarouge sans contact aura lieu avant chaque quart de travail
    • Respecteront la distanciation physique – lorsque possible, en décalant les postes de travail ou en installant des cloisons (plexi) lorsque ce n’est pas possible.
    • S’assureront que les tables et les chaises sont désinfectées à chaque tour de table.
    • Se laveront les mains efficacement et plus fréquemment lorsqu’ils touchent à des surfaces communes.
    • La formation de ces nouvelles mesures sanitaires et de sécurité sera complétée avant la réouverture du restaurant pour tous les équipiers et les gérants, incluant comment pratiquer la distanciation physique pendant les quarts.

Avec le temps, nous continuerons de modifier l’expérience des invités en restaurant afin d’améliorer le  confort et le sentiment de sécurité avec notre appli Inspired Dining Rewards qui permettra de réduire le contact entre le serveur et l’invité. Nous sommes vraiment heureux de pouvoir graduellement reprendre nos opérations en salle à manger et sur la terrasse mais nous comprenons que certains invités vont préférer attendre un peu avant de revenir dans ce milieu; pas de souci, pour le moment nous allons continuer d’offrir toute la gamme de nos plats pour emporter et la livraison via nos plateformes.

Nous sommes conscients que l’industrie de la restauration et l’expérience en salle paraîtront différentes qu’à l’habitude, mais je peux vous assurer que chez Service Inspired, nous sommes fiers de toujours avoir fait les choses un peu différemment et nous allons continuer de le faire pendant les prochains mois afin de vous offrir des expériences mémorables que vous pourrez partager, que ce soit en mangeant avec nous sur place, ou en savourant vos plats préférés à la maison.

Si vous avez des questions, vous pouvez envoyer un courriel à covid19information@sircorp.com.

À tous nos équipiers, nos invités et nos communautés qui continuent de traverser ces moments difficiles avec nous – un énorme merci rempli de gratitude,

Signatures-FR